Return Policy

We hope you love your purchase, we aim to make unique items that pleasure the senses and create an intimate relationship with the person experiencing them.

RETURN POLICY

Ound is a small business with limited resources, therefore we ask you to be as considerate as possible when it comes to returns.  We are more than happy to assist with any queries to ensure you are happy with your purchase and the fit, please reach out to us at info@ound-ound.com.

At Ound, we put great care into every piece we make, and we want you to feel truly happy with your purchase. As a small slow-fashion brand based in Uruguay, our resources are limited, and due to strict import regulations here, we are unfortunately unable to accept general returns or refunds. We can only accept returns if an item is defective or damaged.

Why we cannot accept international returns

We would love to offer returns more freely, but when a package comes back to Uruguay, customs authorities treat it as a new import. This triggers high duties, taxes, and processing fees — often adding up to several hundred dollars, sometimes more than the garment itself. Beyond the cost, there is also a high risk that the package gets stuck at customs and cannot be released.

Because of this, we can only process returns when an item arrives to you defective or damaged. At our studio we put great care in the pieces we send out, so this would be rare, but it could happen. This approach helps us remain sustainable — both economically and environmentally — and allows us to continue supporting the artisans who carefully craft each piece.

If your item is defective or damaged

If you believe your item is faulty, please contact us within 10 days of receiving your order at info@ound-ound.com.

We will drive you through the process of returning your item. Please note the piece must be unused, in their original condition, and in original packaging.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original method of payment within a few business days.

Please note: we can only issue a refund if the package successfully reaches our office in Uruguay. 

Exchanges

We only replace items if they are defective or damaged. If you need to request an exchange, please contact us at info@ound-ound.com

Sale items

Only regular-priced items may be refunded; sale items cannot be refunded.